Terms of service
Effective from October 25, 2026.
These terms apply when you order Ayaka Multivitamin from our online store. They apply to consumers. Please also read our Withdrawal and returns, Shipping and Privacy policy pages.
1. The seller
Ayaka Oy
Business ID 3620962-3
VAT number FI36209623
Visiting address: c/o Faavo AB, Tulkintie 29, 01740 Vantaa, Finland
Postal address: PL 5200, 00002 Helsinki, Finland
info@ayaka.fi
Phone: +358 9 4257 9215
The contact form on our site is the fastest way to reach us. We reply within two business days.
2. The product and the subscription
Ayaka Multivitamin is a food supplement for children: 30 strawberry-flavored chewable tablets, one tablet a day. We sell it only as an ongoing subscription. There is no one-time purchase and no fixed-term plan.
- Your first delivery is the starter pack: a glass jar, a pack of 30 tablets, sticker sheets and a welcome card.
- After that, a refill pack of 30 tablets arrives every 30 days. The jar stays in use.
- The subscription runs until you cancel it. There is no minimum term, and you can cancel at any time.
- You can add packs for more children to the same subscription.
Launch batch: orders placed from October 25 to October 31, 2026 ship from November 1, 2026.
3. Prices
- 1 child: €29.90 per 30 days
- 2 children: €59.80 per 30 days
- 3 children: €89.70 per 30 days
- 4 children: €119.60 per 30 days
- Shipping is always free.
Prices include VAT. The jar and sticker sheets come with the starter pack and aren't sold separately.
If the price changes, we'll email you at least 30 days before the first charge at the new price. You can cancel free of charge before then.
4. Payment
You pay for the first delivery when you order. After that, we charge the same payment method every 30 days. Your next charge date is shown in your account. You'll get a receipt by email after each successful charge.
You can pay for the subscription by card or with the mobile wallets shown at checkout. Invoice and bank transfer aren't available because they can't be charged automatically.
If a charge fails, we'll let you know by email and try again. We make up to four attempts and email you each time. You can update your payment method in your account. If the fourth attempt also fails, the subscription ends and no more packs are sent.
5. Changing your subscription
In your account you can change your delivery address, your payment method and how many children's packs the subscription covers. You can also move or skip your next delivery. The delivery interval is always 30 days.
A change applies to the next charge when you make it before the charge date.
6. Canceling
You can cancel at any time in your account, at no cost. If you cancel before your next charge date, that charge won't happen and no new pack is sent. If your account doesn't work, email info@ayaka.fi and we'll cancel for you. The jar and stickers are yours to keep.
Canceling is different from the right of withdrawal, which lasts 14 days from receiving your first delivery. See the Withdrawal and returns page.
7. Shipping
We ship to Finland only, and shipping is free. Methods and delivery times are on the Shipping page.
8. Right of withdrawal
You have a 14-day right of withdrawal from receiving your first delivery. You can use it with the withdrawal function, the withdrawal form or by email. Instructions, return costs and the model form are on the Withdrawal and returns page.
9. Defects and complaints
If your parcel is damaged, something is missing or the product is otherwise defective, tell us at info@ayaka.fi or through the contact form. Include your order number and a photo if it helps. Let us know within a reasonable time after you notice the defect. Notice given within two months is always on time.
We fix the defect by sending a new product or refunding your payment. A defect costs you nothing. Your statutory rights under the Finnish Consumer Protection Act apply regardless of these terms.
10. If you suspect the product caused a reaction
If you think the product has caused your child symptoms, contact a healthcare professional. Please also tell us at info@ayaka.fi and include the lot number from the pack.
11. Disputes
If we can't reach an agreement, you can ask Finnish consumer advisory services (kkv.fi) for help and take the matter to the Consumer Disputes Board (kuluttajariita.fi). Finnish law applies.
12. Changes to these terms
We may change these terms. We'll email you about material changes at least 30 days before they take effect, and you can cancel before then. Deliveries already charged follow the terms in force when they were ordered.